PRIVACY
POLICY.

1. About The Arrival X

The Arrival X is a digital technology company providing services and solutions including, but not limited to:

• Web development
• Software development
• SaaS development
• AI and machine-learning solutions
• Automation
• UI/UX design
• Branding & Graphic design
• Digital marketing
• Digital product development
• Custom technology solutions
• Consulting and related digital services

Our website is primarily intended to provide information about our company, capabilities, projects, services, and allow prospective clients, partners, and other visitors to communicate with us.

2. Information We Collect

We may collect information that you voluntarily provide to us, information automatically collected when you use our website, and information received from certain third-party services.

2.1 Information You Provide Directly

You may provide personal information when you submit a contact form, request a quotation or proposal, ask about our services, request a consultation, send us an email, communicate with us through social media, submit project requirements, apply for an opportunity, subscribe to communications, provide feedback, or participate in events.

Depending on how you interact with us, this information may include:

• Full name & Email address
• Phone number & Company or organization name
• Job title or role
• Project details & Budget information
• Service requirements & Website/social media links
• Messages, correspondence, and voluntarily uploaded files

You should avoid submitting passwords, payment card information, or government identification numbers through general contact forms.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including IP address, browser type/version, operating system, device type, screen resolution, language preferences, approximate geographic location derived from IP, referring website, pages visited, time spent on pages, navigation patterns, interaction with features, date/time of access, and diagnostic information.

4. Cookies and Similar Technologies

The Arrival X may use cookies and similar technologies to operate, secure, analyze, and improve our website.

• Essential Cookies: Necessary for website functionality, security, session management, and basic preferences.
• Analytics Cookies: Understand page usage, navigation flow, traffic patterns, and browser parameters.
• Preference Cookies: Remember user choices to improve your browsing experience.
• Marketing Technologies: Collect interactions for relevant measurement or marketing where permitted.

5 & 6. How We Use Information & Legal Basis

We use information to respond to enquiries, prepare proposals, provide requested services, deliver customer support, manage business relationships, analyze usage, maintain security, troubleshoot issues, and comply with legal obligations.

Legal bases for processing include Consent, Contractual Necessity, Legitimate Interests, and Statutory Legal Obligations.

7 & 8. Data Sharing & Business Transfers

We do not sell personal information. Information is shared only with trusted infrastructure service providers (cloud hosting, email delivery, CRM, security services) necessary to operate our business under strict contractual confidentiality.

10, 11 & 12. Project Confidentiality & Data Retention

Project details, brand assets, and technical documentation shared during project discovery are treated as confidential. Retained data is kept only as long as necessary for service delivery, after which it is anonymized or securely deleted.

13 & 14. Data Security & Incident Response

We take technical safeguards including TLS 1.3/SSL encryption, authentication mechanisms, secure edge hosting, and security monitoring. In the event of a security incident, we investigate containment measures and notify affected parties per legal requirements.

15 & 16. Your Privacy Rights

You have the right to request access, correction, deletion, or restriction of your personal data, or to withdraw consent at any time without affecting prior lawful processing.